Your pet, best friend and family member is treated with the upmost love and care. We love animals,
the comfort and safety of every pet is our number one priority.

24/7

Fly Apex is available for contact 24/7 if you require immediate assistance whilst your pet is in
transit.

Insurance

Fly Apex Europe will charge a total of at least twice the value of the parcel and we are responsible for the refund of the same amount of money paid for insurance directly and only to the buyer once delivery is confirmed. The insurance is paid only to us and it is paid by the buyer.
The insurance is refundable after you get your parcel. We are responsible for the custom clearing and also for the safety delivery of your parcel.
The insurance must be paid to enable us to proceed with the shipping. Most courier companies refuse to ship dangerous and banned product but we take all the risk to do that and also assist in custom clearing for your parcel to get to you safely.
When your parcel is insured, we make the content excluded from the customs depending on the nature of the product. We strongly insist that you insure all you shipments
Consequential loss or indirect loss of any kind resulting from delay or loss of the item or its contents is not covered by any insurance and the Customer should insure accordingly and the customer will be fully compensated.
In addition to the above, items containing money, jewelry, ceramics, glass, works of art are not insured.
Documents are not insured under any Sterling Logistic post.
Once your parcel is insured the following will take place:
1. The buyer will face no problem with the clearing of the goods as we will take care of that.
2. The shipping is sure.
3. The insurance will be refunded after the buyer receives his parcel.
4. The buyer will have no problem with the customs as we shall get the parcel insured. Please contact us via email for more information regarding our insurance policy.